common questions

What is Concorde's vision?

The vision of the Concord Group is to continue tirelessly in its journey as a globally respected brand through its distinguished relationship with its customers, while spreading the values ​​of passion, excellence, and sincerity.

Are the shoes comfortable?

Yes! All Concord shoes have an orthopedic insole.

How long does my order need to process?

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive further notification when your order has shipped.

What is the shipping policy in Bahrain?

Free delivery service is available for orders exceeding 20 Bahraini dinars within the Kingdom of Bahrain. For orders worth less than 20 Bahraini dinars, 2 Bahraini dinars will be charged for local delivery.
Delivery is made within 2 to 3 days after placing your order. We will contact you via the phone number you provided at checkout to inform you of the delivery day/time.

What is the international shipping policy?

The shipping cost for your order will be quoted, calculated and displayed at the time of checkout.
The shipment will be processed within 2 to 3 days after placing your order. Delivery is made within 7 to 10 days after placing the order. International shipping forecasts can vary greatly depending on the destination.
Your order may be subject to import duties and taxes (including VAT), which are imposed once the shipment reaches your destination country.
[The Elegant Rack for General Trading WLL] is not responsible for these charges if they apply and they are your responsibility as the customer.

What is the return and exchange policy?

We strive to ensure that all of our customers are satisfied with their purchases. If you are not satisfied with your order, please refer to our Returns and Exchanges Policy page for detailed information about returns and exchanges.

Is your website secure?

Yes, the safety of our customers is our top priority. Our website uses advanced encryption technologies to ensure the protection of your information.

How can I ensure the safety of my personal and financial information?

At Concord, we prioritize your security. Our website uses advanced SSL (Secure Socket Layer) encryption to protect your personal and financial information. This means that your details are transmitted securely every time you submit any form of data on our website.

What do I do when I have a problem/complaint?

Please contact us through the contact page on our website. After that, the response usually takes 1-2 business days, and the complaint will be resolved. All you have to do is visit the contact us page so that we can help you.

do you have another question? Leave him here..